Website Privacy, Shipping, Return-Refund Policies
Shipping, Returns & Guarantee
Items purchased from The Institute of Esotherapy® and Natural Healing Arts (IENHA) will be shipped the same business day via USPS. We charge the current flat rates for ground shipping, express shipping, and overnight (excluding Friday shipments/overnight Saturday deliveries) plus $5.00 for handling. U.S. orders usually arrive within about 2-3 days with express shipping and 3-5 days with ground shipping. Orders outside the United States will be charged the current flat rate for international shipping plus a $5.00 for handling, and usually takes 10-20 days to receive your order.
International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order.
Standard Return Policy
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, the item can be returned for money back. Please keep in mind, if you decide to return our product for your money back, you are required to pay for all shipping costs.
All returned products must be in original condition and packaging or the refund will not be processed. If you have any questions about whether a product can be returned, please call us in the US at (520) 300-0553.
Our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee.
To Return a Product
Some of our products are perishable. Perishable products are non refundable. For non-perishable items, you may return your purchase within 15 days of receipt for 100% money back guarantee, excluding shipping and handling.
Please complete the following:
_Please email service at and include your original order number, what product(s) you are returning, and your name.
_Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address.
_Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
_Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a full refund for the original purchase.
Information for SHIPPING RETURN PHONE / FAX / EMAIL ADDRESS
Fax: none (please scan any documents and attach them to an email you send to the address below)
What we collect
We may collect the following information:
_contact information including email address, phone, fax, and email address.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
_Internal record keeping.
_We may use the information to improve our products and services.
_We may at times send promotional emails and newsletters about new products, special offers or other information which we think you may find interesting using the email address which you have rovided. You can choose to opt out of this communication.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
_whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct it.